Albert's 2 Bed, 1 Bath, Kitchen, Pets OK!
North Portland (Arbor Lodge), Oregon
The place has potential, but it is severely outdated and dirty. The fridge, heat, hot water heater, and coffee maker did not work. The electrical is a mess, the blinds need to be replaced, the heat needs to be fixed, the kitchen needs a severe makeover, the plastic in the shower covering the wall needs to disappear, and the floors need replacing. The blinds are old, barely work, rusty and dirty. The kitchen counters are stained and gross. There is a glob of something in the kitchen sink, but I did not want to find out what it was by touching it.
|My Only Heat Source Other Than Small Wall Heater In Bedroom|
Albert, the host, was fine before and during check-in, but then he checked-out and everything went downhill from there. With no heat and nothing working the first night, I tried to contact him at around 9pm, 10pm, and 11pm, but he would not pick up the phone or respond to texts. He sent an electrician the next day, but he said "I can't find anything wrong", even though there was not enough amps to run more than one or two things at the same time. When I returned the second evening, I expected the problems to be solved, but they were not. Again, I tried to contact Albert, but he said "there's nothing I can do". A guest, me, was freezing (temps in the high 30s during the day and 20s at night) and nothing worked, but there was absolutely no sense of urgency and even less communication.
The location is not bad, but it is an old building in a rather seedy neighborhood with little within walking distance except a couple dive bars and a 7-11.
|Plastic Hiding Something In Shower|
|Bathroom Heater Hasn't Worked In Years|
The apartment was uninhabitable and should have never been rented. I cannot believe that I was charged for the two nights I stayed there, freezing and unable to shower (no hot water), make coffee or store anything in the fridge. I feel that the host could have done much more to solve the problems or at least communicate that he could not. He had my phone number and knowing that there was still no heat and nothing working on day two, a simple phone call or text would have allowed me to find suitable accommodations. It is inexcusable for a "paying" guest to have to suffer and as someone with experience in the hospitality industry, he should have known better.
Thanks to Airbnb for your professional help and the $200 credit. Even though I had to suffer for two nights, your representatives were compassionate and very helpful.
Finally, I got this wonderful text (5:47AM - Friday) from Albert after he read my honest review online:
This is the kind of person you will be dealing with if you choose to stay with Albert. Your choice!
CombatCritic Gives Albert's Place 1 Bomb Out Of 10 And A Spot On My "WALL OF SHAME"
Title: Portland, OR: Airbnb Nightmare On Lombard Street
Key Words: Airbnb, Albert, North portland, Portland, Oregon, apartment, room, CombatCritic, TravelValue, travel, value, accommodation, hotel, motel, guest, review, Yelp, Airbnb.com, Lombard, street
Translation for Civilians: FUBAR = "Fucked Up Beyond All Repair"